Unified Communication Suite

A 360° Communication Platform to Grow Your Admissions

Unlock the potential of your teams with our comprehensive guide on maximizing student engagement through personalized communication. Explore Meritto’s Unified Communication Suite and delve into the significance of engaging with applicants through emails, SMS, calls, and WhatsApp. Learn how to make every interaction timely, relevant, and impactful for a more engaged student experience.

What’s in it for you?

After reading this ebook, you’ll learn some best practices and actionable insights that will help you:
  • Prioritize personalized engagement based on intent and ensure timely action and boost response rates
  • Get hands-on advanced communication strategies to stay at the forefront of enrollment excellence
  • Ensure 360° engagement and fine-tune admission marketing efforts to maximize ROI and achieve exponential growth
  • Empower your teams to drive omnichannel communication workflows, deliver supreme experiences and maximize enrollments

Frequently Asked Questions

Get answers to frequently asked questions about everything we do.

Meritto is NoPaperForms’ flagship product and the AI-powered Operating System for Student Enrollments. It is a unified, modular and automated platform purpose-built for educational organisations, enabling them to attract, engage and enroll students on one platform. By bringing data, context and workflows together, Meritto serves as the system of record for the enrollment journey, helping educational organisations grow enrollments, improve conversions, optimise marketing spends and increase operational efficiency.

The Student Engagement Suite is Meritto’s engagement capability for prospective students across WhatsApp, email, SMS, voice and AI-powered conversations, with communication automated and personalised using student context, behaviour and enrollment stage. AI-powered conversational engagement is provided through Mio AI Guide, while Mio AI Voice supports AI-led voice engagement across defined student journeys.

Meritto’s Unified Communication Suite is the 360° communication layer of its Student Engagement Suite, letting admission teams engage candidates through email, multilingual SMS, WhatsApp, calls, and push notifications, all from the lead profile on one unified platform.

It enables personalised, contextual, omnichannel communication across the enrollment journey, with Mio AI Guide supporting real-time conversational engagement and Mio AI recommending the right outreach at the right time. By unifying every channel around each candidate, it helps institutions engage by intent, boost response rates, and maximise enrollments from enquiry to enrollment.

Calls belong in the mix because some moments in the admission journey need a real conversation that text-based channels cannot fully replace, particularly for high-intent candidates or complex questions.

Including calls within the unified suite means each call is informed by the candidate’s full profile and history, and its outcome is logged alongside every other interaction. This keeps voice engagement contextual rather than blind, and ensures phone conversations strengthen the same connected record as digital channels rather than sitting outside it.

Unified communication boosts response rates by letting teams reach candidates on the channel each prefers, at the right time, with a message informed by everything known about them.

When engagement is personalised and contextual rather than generic, and when it reaches candidates where they actually pay attention, they respond more readily. Prioritising outreach by intent and acting promptly, both of which a unified view enables, further lifts responses, because the right candidate hears the right message before their interest fades.