Cut student response time by 97%? Here’s how one university did it

When student inquiries go unanswered for hours, opportunities are lost. That’s the challenge a leading university faced: 5+ hour response times, overburdened teams, and scattered communication across channels. Enter Echo, a Whatsapp live chat platform by Meritto.

In this short but powerful case read, see how Echo helped slash response times by 97%, unify communication, and empower counsellors to engage in real-time, right from WhatsApp. With smart automation and context-rich conversations, the university not only improved speed but also saw a direct uplift in applications and enrollments. This isn’t just about faster replies, it’s about transforming how your team engages and converts at scale.