User Management

Keep every user’s access secure, relevant, and accountable

Counsellors, marketing, finance, managers and admins all need different levels of access. Meritto helps you keep the right people productive, protect sensitive student data, and maintain accountability as your team grows.

Meritto User Management

Keep access clear as teams and responsibilities grow

Structure users, teams, hierarchies, and permissions around the way your institution actually operates, so access stays relevant as more people and teams work in Meritto.

Team setup

Set up users around how your team actually works

Create and manage users based on their roles and responsibilities, and capture details such as program, region, language or specialization.

This gives you a clearer way to organise teams and use the right context for skill-based routing, work distribution and reporting as your operations grow.

  • Users created and managed by role and responsibility
  • User details such as program, region, language or specialization
  • Context for skill-based routing and work distribution
  • Reporting that reflects how teams are organised
Meritto user management interface
Team visibility In control
Create teamsOrganise users around the way your institution works
Set hierarchy levelsGive managers visibility into the users they are responsible for
See team activityReview work, logins and sessions from one place
Team visibility

Stay on top of every team you manage

Create teams, set hierarchy levels and give managers visibility into the users and activity they are responsible for.

From day-to-day work to logins and sessions, managers get the context they need to monitor teams and step in when attention is needed.

  • Teams created around how your institution works
  • Hierarchy levels that set what each manager sees
  • Day-to-day work, logins and sessions in one place
  • Context to step in when attention is needed
Access & privacy

Give every user the right level of access

Control what each user can view, edit or manage based on their role and responsibilities.

For sensitive student information, data masking lets counsellors make calls, marketing teams send communications and finance teams reconcile payments without unnecessarily exposing phone numbers or email addresses.

  • View, edit and manage rights set per user
  • Access mapped to role and responsibility
  • Data masking for phone numbers and email addresses
  • Counselling, marketing and finance work without exposure
Meritto data masking interface
Sign-in that fits your existing setup Secure
Use existing organisational credentialsAccess Meritto with the identity users already use for work
Centralised authenticationVerify users through your institution’s existing identity provider
Consistent security setupKeep Meritto sign-in aligned with your organisation’s authentication policies
Works with Okta Azure AD JumpCloud
Single Sign-On

Keep Meritto sign-in consistent with the rest of your institution

Let users sign in to Meritto with the work account they already use across your institution.

Meritto connects with your existing identity provider, so users do not have to follow a separate sign-in setup just for Meritto and access remains aligned with the authentication policies your institution already follows.

  • Sign in with an existing work account
  • Authentication through your institution’s identity provider
  • Access aligned with existing sign-in policies
Accountability

Track actions, changes, and accountability with complete visibility

See activity across logins, downloads, communications, and sessions, with a clear record of important changes made inside Meritto.

When something needs to be checked, you can trace who made the change, when it happened, and what the value was before and after instead of relying on incomplete context.

  • Activity across logins, downloads, communications, and sessions
  • Who made a change and when
  • Previous and updated values
  • Clear history for reviewing user actions
Meritto user activity logs