Scaling enrollment processes
and growth: A case study of Navrachana University
Navrachana University aimed to enhance the admission experience for everyone involved—streamlining the enrollment process for their teams while providing students with an exceptional experience. However, this journey was not without its challenges. Meritto’s unified, purpose-built solutions helped them navigate these challenges, enhancing their enrollment process and driving growth in enrollments. But how did they do it? Find your answer in this case study.
What’s in it for you?
Inside, you’ll find how Navrachana University leveraged Meritto to boost operational efficiency and hence enrollments. It’ll help you learn how you could:- Improve the student experience by leveraging automated, personalized communications, ensuring timely updates for students.
- Make data-driven decisions and pivot the campaigns accordingly with real-time data insight.
- Track application progress, manage payments, and generate accurate reports—all from a unified platform.
- Streamline the admission process by automating key workflows, leading to a smoother experience for both students and teams.
Frequently Asked Questions
Get answers to frequently asked questions about everything we do.Meritto® is NoPaperForms’ flagship product and the AI-powered Operating System for Student Enrollments, a unified, modular and automated platform purpose-built for educational organisations, enabling them to attract, engage and enroll students on one platform.
It manages the complete enquiry-to-enrollment journey: centralising enquiries across channels, enabling personalised student engagement, and managing applications, document verification, merit lists and admission offers. Education CRM® runs the acquisition and admissions funnel, the Application & Post-Application Platform extends it into application forms, verification, offers and final enrollment, and the Student Engagement Suite adds engagement across WhatsApp, email, SMS, voice and AI-powered conversations, together making up Enrollment Cloud®.
Because it is one platform, the same student record carries across every module an institution adds, with fee collection connected through Collexo® at the point of admission. By bringing data, context and workflows together, Meritto serves as the system of record for the enrollment journey, helping educational organisations grow enrollments, improve conversions, optimise marketing spends and increase operational efficiency.
Navrachana University wanted to make its enrollment process more efficient for both students and internal teams as admission activity grew.
The case study highlights the need for timely student communication, greater visibility into application progress, connected reporting and more structured workflows across the admissions journey.
Bringing these activities onto a unified enrollment platform helped the university reduce operational friction while creating a more consistent experience for prospective students.
Meritto helped Navrachana University connect student data, communication, applications and enrollment workflows within one system of record.
The case study highlights automated and personalised student communication, visibility into application progress, reporting and data that helped teams make informed adjustments during the admission cycle.
By reducing fragmentation between different stages and activities, the university could manage growing enrollment operations through a more structured and scalable process.
Enrollment automation helps universities manage repetitive and high-volume activities more consistently as enquiries and applications increase.
Education CRM® within Meritto supports enquiry capture, lead distribution, counselling, follow-ups, admissions and conversion tracking. The Student Engagement Suite enables automated and personalised communication across WhatsApp, email, SMS, voice and AI-powered conversations.
The Application & Post-Application Platform extends connected workflows into applications, document verification, status tracking, offers and admission processes. This can reduce manual coordination while allowing teams to focus more attention on student interactions and decisions that require human judgement.
A connected enrollment platform brings enquiries, student engagement, applications and admission workflows together around the same student record.
Meritto connects Education CRM®, the Student Engagement Suite and the Application & Post-Application Platform across the enquiry-to-enrollment journey, allowing student data and context to move with the applicant as they progress.
At the point of admission, fee collection can connect through Collexo®, NoPaperForms’ Operating System for Fee Collections and Payments. This preserves the distinction between Meritto as the enrollment system of record and Collexo as the financial system of record for fee collection and payment workflows.
Navrachana University’s experience shows the value of connecting student communication, application workflows and enrollment data rather than managing them through separate processes.
The case study demonstrates how automated communication, structured workflows, application visibility and timely data can help teams improve operational efficiency while creating a smoother enrollment experience for students.
The broader lesson is that scaling admissions requires the underlying enrollment processes to become more connected and manageable as student volumes grow, rather than simply adding more manual effort.
