SRM Online’s story of building connected student journeys with integrated technology
The rapid expansion of online education has opened new opportunities for institutions to reach more students. However, ensuring a seamless student journey requires more than just digital course delivery; it demands an integrated approach to enrollment, engagement, and compliance. So, in this case study from one of our #EvolveByMeritto Chapters, Dr. Manoranjan Pon Ram shares SRM Online’s journey in achieving just that. Discover how SRM Online, in collaboration with Meritto, built a future-ready online education model with advanced integrated technology in its teaching-learning process.
What’s in it for you?
This ebook could help you learn:- How SRM Online met UGC’s 12 parameters seamlessly
- How the integration of LMS, ERP, and admission systems led to a seamless learning journey
- What are the best practices for building a tech-enabled learning ecosystem
- How can online education be scaled without compromising quality
Frequently Asked Questions
Get answers to frequently asked questions about everything we do.Meritto® is NoPaperForms’ flagship product and the AI-powered Operating System for Student Enrollments. It is a unified, modular and automated platform purpose-built for educational organisations, enabling them to attract, engage and enroll students on one platform.
By bringing data, context and workflows together, Meritto serves as the system of record for the enrollment journey, helping educational organisations grow enrollments, improve conversions, optimise marketing spends and increase operational efficiency.
Meritto is part of NoPaperForms Solutions Limited’s integrated technology platform, purpose-built exclusively for education. Alongside Meritto, Collexo® provides the Operating System for Fee Collections and Payments, while Mio AI™ brings agentic AI and intelligence across the platform.
Meritto can support year-round enrollment by connecting enquiries, student engagement, applications, admissions and enrollment workflows on one unified platform.
Education CRM® supports enquiry capture, lead distribution, counselling, follow-ups, admissions and conversion tracking, while the Student Engagement Suite enables communication across WhatsApp, email, SMS, voice and AI-powered conversations.
The Application & Post-Application Platform extends the journey into application forms, document collection and verification, application status, offers, admission workflows and final enrollment. Because these capabilities share the same student record, teams can manage ongoing enrollment activity without recreating context across disconnected tools.
Meritto connects the journey from enquiry to enrollment, while Collexo® extends that journey into fee collections and payments.
Within Meritto, institutions can manage enquiries, engagement, applications, document verification, application status, admission offers and final enrollment through a connected student record.
Collexo serves as the financial system of record for fee collection and payment workflows, enabling educational organisations to collect, manage, reconcile and report student-related payments. Together, Meritto and Collexo connect enrollment and payment workflows on the broader NoPaperForms platform.
A connected enrollment platform helps online education providers manage the student journey with the same underlying data, context and workflows rather than distributing information across separate point solutions.
Meritto connects student acquisition, engagement, counselling, applications, admissions and enrollment activity through one system of record. The same student record and data carry across the Meritto modules an institution adds.
This reduces fragmentation across enrollment operations and helps educational organisations improve conversions, optimise marketing spends and increase operational efficiency.
Mio AI™ is NoPaperForms’ agentic AI platform and intelligence layer across its education technology platform.
Built on the education-specific data, context and workflows of Meritto® and Collexo®, Mio AI enables intelligent, goal-driven agents to operate across defined student-facing and institutional workflows.
Mio AI Guide can answer student queries, capture and qualify enquiries and guide prospective students towards relevant next steps, while Mio AI Voice can support qualification, reactivation and other defined student journeys at scale.
