SRM Online’s story of building connected student journeys with integrated technology
The rapid expansion of online education has opened new opportunities for institutions to reach more students. However, ensuring a seamless student journey requires more than just digital course delivery; it demands an integrated approach to enrollment, engagement, and compliance. So, in this case study from one of our #EvolveByMeritto Chapters, Dr. Manoranjan Pon Ram shares SRM Online’s journey in achieving just that. Discover how SRM Online, in collaboration with Meritto, built a future-ready online education model with advanced integrated technology in its teaching-learning process.
What’s in it for you?
This ebook could help you learn:- How SRM Online met UGC’s 12 parameters seamlessly
- How the integration of LMS, ERP, and admission systems led to a seamless learning journey
- What are the best practices for building a tech-enabled learning ecosystem
- How can online education be scaled without compromising quality
Frequently Asked Questions
Get answers to frequently asked questions about everything we do.Meritto, the flagship product of NoPaperForms, is the Operating System for Student Enrollments. It is a unified, AI-powered, modular, and automated platform purpose-built for educational organisations, enabling them to attract, engage, and enrol students while automating the entire enquiry-to-enrolment process.
Its comprehensive suite of purpose-built tools, including Enrollment Cloud, Education CRM, Application Platform, Education Payment Cloud, and Modern Engagement Suite, acts as the system of record for enrolments and seamlessly addresses every aspect of the enrolment process.
At the heart of Meritto lies its natively built layer of agentic AI, Mio AI. This layer introduces intelligent, autonomous, and semi-autonomous agents into everyday institutional workflows. Mio AI agents are embedded across the Meritto platform and serve as digital teammates for different teams, helping institutions scale student engagement and improve team productivity and performance.
Used by over 1,000 educational organisations globally, Meritto is designed to support complex, high-volume admissions environments with scalability, security, and deep process configurability across all verticals of education.
Meritto enables institutions to capture enquiries, manage applications, communicate with prospective students, collect documents, and process enrolment activities throughout the year.
Automated workflows and Mio AI help teams maintain timely and contextual engagement without depending entirely on manual follow-ups.
Meritto connects enquiry capture, application tracking, student authentication, document verification, communication, payment reminders, fee collection, and enrolment confirmation within one system.
This creates a continuous admission-to-fee journey instead of requiring students and institutional teams to move between disconnected platforms and processes.
Separate systems for CRM, applications, compliance, engagement, payments, LMS handovers, and reporting can create fragmented data and increase manual coordination.
Meritto brings these processes into one enrolment operating system, while Mio AI adds contextual intelligence and automation. Together, they help institutions scale online programmes without increasing operational complexity.
Online education providers manage large volumes of enquiries across multiple channels and require real-time coordination between marketing, admissions, finance, and student support teams.
An integrated enrolment platform improves collaboration, reduces manual effort, minimises student drop-offs, and delivers a consistent experience from the first enquiry through to enrolment.
