Unified Communication Suite-The 2025 edition
A 360° Communication Platform to Grow Your Admissions
Unlock the potential of your teams with our comprehensive guide on maximizing student engagement through personalized communication. Explore Meritto’s Unified Communication Suite and delve into the significance of engaging with applicants through emails, SMS, calls, and WhatsApp. Learn how to make every interaction timely, relevant, and impactful for a more engaged student experience.
What’s in it for you?
After reading this ebook, you’ll learn some best practices and actionable insights that will help you:- Prioritize personalized engagement based on intent and ensure timely action and boost response rates
- Get hands-on advanced communication strategies to stay at the forefront of enrollment excellence
- Ensure 360° engagement and fine-tune admission marketing efforts to maximize ROI and achieve exponential growth
- Empower your teams to drive omnichannel communication workflows, deliver supreme experiences and maximize enrollments
Frequently Asked Questions
Get answers to frequently asked questions about everything we do.Meritto® is NoPaperForms’ flagship product and the AI-powered Operating System for Student Enrollments, a unified, modular and automated platform purpose-built for educational organisations, enabling them to attract, engage and enroll students on one platform.
It manages the complete enquiry-to-enrollment journey: centralising enquiries across channels, enabling personalised student engagement, and managing applications, document verification, merit lists and admission offers. Education CRM® runs the acquisition and admissions funnel, the Application & Post-Application Platform extends it into application forms, verification, offers and final enrollment, and the Student Engagement Suite adds engagement across WhatsApp, email, SMS, voice and AI-powered conversations, together making up Enrollment Cloud®.
Because it is one platform, the same student record carries across every module an institution adds, with fee collection connected through Collexo® at the point of admission. By bringing data, context and workflows together, Meritto serves as the system of record for the enrollment journey, helping educational organisations grow enrollments, improve conversions, optimise marketing spends and increase operational efficiency.
Meritto’s Student Engagement Suite enables educational organisations to engage prospective students across the enrollment journey through WhatsApp, email, SMS, voice and AI-powered conversations.
Instead of managing each communication channel as a separate activity, institutions can connect student engagement with the wider enquiry-to-enrollment journey and the context already available within Meritto.
Communications can be automated and personalised using student context, behaviour and enrollment stage, helping teams make engagement more relevant as prospective students progress through the journey.
Institutions can personalise enrollment communication at scale by using student context, behaviour and enrollment stage to make communication more relevant to where each prospective student is in the journey.
Meritto’s Student Engagement Suite supports communication across WhatsApp, email, SMS, voice and AI-powered conversations, with communications that can be automated and personalised.
Because engagement remains connected to the enrollment system of record, teams can build communication around the student’s broader journey rather than managing interactions without enrollment context.
Mio AI™ supports student engagement by bringing agentic AI and contextual intelligence across the education-specific data and workflows of the NoPaperForms platform.
Meritto® provides context from the enquiry-to-enrollment journey, allowing Mio AI agents to work with information such as where a student is in the journey, prior interactions and relevant next steps rather than responding only to an isolated prompt.
Mio AI Guide supports conversational engagement by answering queries, capturing and qualifying enquiries, and guiding students towards relevant next steps. Mio AI is the intelligence layer across NoPaperForms rather than an AI feature embedded only within Meritto.
Institutions can re-engage prospective students by using their enrollment context and prior interactions to make subsequent communication more relevant to their stage and needs.
Meritto’s Student Engagement Suite supports communication across WhatsApp, email, SMS, voice and AI-powered conversations, helping teams maintain engagement through connected communication workflows.
Mio AI Voice can also support voice-led reactivation across defined student journeys at scale, while Mio AI Guide can answer queries and guide students towards relevant next steps when they engage conversationally.
Student communication is more effective when it remains connected to the enrollment journey because relevance depends on what the institution already knows about the prospective student and where they are in the process.
When enquiry data, counselling activity, previous interactions, applications and communication remain connected, teams can avoid treating every conversation as an isolated interaction.
Meritto serves as the system of record for the enrollment journey, while its Student Engagement Suite connects communication across WhatsApp, email, SMS, voice and AI-powered conversations to that broader enrollment context.
